FAQ
Below is a list of commonly asked questions, from our shipping rates to how to check your gift card balance. If you have any other questions, we are happy to help!
SHIPPING & RETURNS
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When you place an order from us, our highest priority is sending you the freshest coffee possible. You deserve it, and frankly so do our world class coffee producers and their coffees.
Read our blog on the benefits of fresh roasted coffee to learn more.
- If you order on Monday - Thursday before 3:00pm CST, your order will ship out the next business day.
- If you order on Monday - Thursday after 3:00pm CST, your order will ship out the day following the next business day. (ex: orders placed at 4:00pm CST on a Monday will ship on Wednesday).
- If you order Friday, Saturday, or Sunday, at any time, your order will ship out on Monday, barring holidays.
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We don’t accept any whole bean coffee returns, but we'll happily assist you should you not enjoy your purchase.
Any merchandise bought from our website can be returned to our roasting facility within 30 days for a full refund. Please note our cafes cannot accept returns for online purchases.
For more individual assistance on this, please email us at info@kaldiscoffee.com.
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As a standard, we ship flat rate USPS Priority Mail (or FedEx) for $5.00 on all orders under $40. Standard US ground shipping is free for orders over $40!
Recurring coffee subscriptions: $5 flat rate shipping via USPS Priority Mail (or FedEx) will be offered on orders with under $25. Standard domestic ground shipping will be free for recurring coffee subscription orders totaling over $25. $25 in this case means $20 worth of qualifying subscription products, for example 2 bags of 700.
Other promotions may be going on at any given moment, and are listed on our main page. USPS Priority Mail does not guarantee a certain delivery time, but is good at hitting the delivery times provided by the map below. Generally, if you live within the continental United States you will get your order within three days.
coffee brewing & best practices
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Please visit our brewing page here. Coffee brewing is as much an art as it is a science, and it might take a few tries for you to find a sweet-spot that matches your taste preference. We recommend not getting too lost in the "right" way to brew, but instead focus on what you like and try to educate yourself on some best practices. And then just take it from there!
That said, we offer several how-to's for many popular brewers:
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Think of flavor notes on our non-flavored coffees as "this reminds us of". Coffee is remarkably complex, and we do our best to pick out and list the most prevalent flavors that we think capture its essence. So, when we list something like "dried fruits, pastry, and chocolate", you can use these as a guide for what you may experience when drinking the coffee.
For example, Ethiopian coffees tend to have a light, tea-like drinking experience, and Central American coffees generally have a nutty-like sweetness. Your own experience and taste notes will likely be different than our’s and you should use our notes as a guide to choose coffees you think you would enjoy. For more information, check out:
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We offer three different grind sizes on the vast majority of our coffee offerings: drip, espresso, and French press.
- Use drip grind if you plan on making your coffee using a coffee machine, in a pour over brewer, or if you want to try a newer way to make your trusty French press.
- Use espresso grind if you have an espresso machine at home. This grind will be very fine and will over-extract (in other words, taste bitter and chalky) in other methods.
- Use French press grind if you are making a coffee in the more traditional French Press method, or making cold brew, or do very large batches in a Chemex (greater than 60 grams of coffee).
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There are many different grinders on the market at all sorts price points and capabilities. For most coffee lovers, the Baratza Encore is the perfect, no-frills choice for a solid cup. We talk more about grinders and your choices in our blog, Coffee Grinder Buying Guide.
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When we create a blend, we choose coffees that fit a unique taste profile. Since coffee is seasonal, we’re constantly adjusting and modifying each blend to match that taste profile based on the coffees we currently have in stock. The taste of each blend should remain consistent year round, but you may notice some subtle differences from time-to-time.
That said, we are proud to routinely include many of our relationship coffees in our core blends, such as coffees from the Monserrate community in Colombia or from our partners Gold Mountain in Nicaragua. These large lot purchases are the foundation of sustainability for coffee sourcing and growing.
If you’d like to know specifically about what is in our blend at any given time, please email us at info@kaldiscoffee.com. Also, feel free to check out our Blend Buying Guide for more details about which blend is right for you.
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Store your coffee in a dry, cool, dark, and airtight place (like our 12oz or 5lb bag!). If you choose to keep your coffee in the bag, try to push as much air out as possible and ensure the seal is tight. Exposure to oxygen degrades coffee quicker and storing it in an airtight environment will help your coffee stay fresher for longer. This good tight seal will also ensure any neighboring ingredients don’t impose their flavor on your coffee.
We love the Fellow Atmos as a product that can remove (or just prevent) oxygen from your coffee's environment. The Airscape also works really well.
coffee subscriptions
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We have a dedicated Recurring Subscription FAQ! Email us at info@kaldiscoffee.com if you have any further questions. We also have a couple blog posts for more tips tricks, and general knowledge:
ROASTERY TOURS & GIFT CARDS
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Yes! We host a free cupping at our St. Louis, MO Roastery (almost) every Friday at 2pm (holidays and some Fridays excluded), which included a tour of our roasting facility. A coffee cupping is very similar to a wine tasting in that you will try a variety of coffees together. It was led by our roasting crew and a cupping is the same way we and coffee professionals evaluate coffees for purchase around the world.
Interested in a Cupping and Roastery Tour?
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We have two kinds of gift cards: one for retail, and one for our website. Unfortunately they cannot be used interchangeably at this time. In order to check your balance, please:
Retail Gift Card Balance
- Scan the QR code on the back
Virtual Gift Card Balance
Email
- Send to info@kaldiscoffee.com with the name on the virtual card or account
- Providing an email address is also helpful in case it was gifted
Phone
- Call 314.727.9991 and request the balance on a virtual gift card
- Provide first and last name
What do i do if my question isn't listed here?
Shoot us a ring! Or an email. Or reach out on social media. Our phone number is 314.727.9991. Our email is info@kaldiscoffee.com. And our social media links are at the bottom of this page.
