How Our Coffee Subscriptions Stand Out
Hello, Kaldi’s fans! Rob here, checking in to talk about one of my favorite topics: coffee subscriptions.
I get it. Subscriptions are everywhere. But we believe a coffee subscription should make life easier, not more complicated.
Here is how we address some of the most common problems people experience with subscriptions.
Problem 1: Some subscriptions are difficult to manage or cancel
Our solution
We are always improving our customer portal to make updating or canceling your subscription as simple as possible.
We also send a conversational text message three days before each order is processed, giving you time to review your upcoming shipment and make any necessary changes.
Problem 2: Subscribers do not always feel valued
Our solution
We save some of our best perks for subscribers.
Subscribers earn cash-back rewards with every order. Our Kaldi’s Experience Leader, Haley, also checks in regularly to say hello and share an inside look at what is happening at Kaldi’s Coffee.
Problem 3: Subscriptions can be easy to forget
Our solution
We send a helpful text message and email three days before your order is processed.
Our goal is to send you the coffee you want, in the amount you need, at the right time.
How Subscriptions Connect to Our Mission
We seek to create exceptional coffee experiences wherever our coffee is served, including in your home.
Our subscription program is a simple extension of that promise. It is an experience we review and work to improve every day.
Thanks for taking the time to read. It is a pleasure to make coffee for you, no matter how you enjoy it.
